Contact support

We are here to help with orders, cards, and account questions.

Before you write

Have your order reference ready — it looks like MJ-XXXX-XXXX and appears on your purchases page. It lets us find your order immediately.

How to reach us

Hours
Saturday to Thursday, 9:00 – 18:00 (Libya time)
Response time
Within one working day for most enquiries.

A security note

ALMAJRA staff will never ask for your password, and will never ask you to send a card number or PIN over email, chat, or social media. If someone does, it is not us.

Check the FAQ first